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Code of Practice

What is the Code of Practice?

When students come to study in New Zealand, education providers have an important responsibility to ensure that those students are well-informed, safe and properly cared for.

The Code of Practice outlines the full legal requirements that education providers enrolling international students must abide by.

The document supports the Government’s objectives for international education by:

  • Requiring signatories to take all reasonable steps to protect international students; and

  • Ensuring, so far as is possible, that international students have in New Zealand a positive experience that supports their educational achievement.”


SLEC has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Ministry of Education.

Copies of this document are available from SLEC or from the New Zealand Ministry of Education website.

Fee protect

The New Zealand Government requires all private training establishments registered with the NZQA to have protection for fees paid to them in advance. These requirements are outlined in the NZQA’s website.



Fee Protect is a student fee trust account which ensures you receive a refund of the fees (or portion of fees) you pay to a training provider if the provider is unable to complete the course, for example due to closure, insolvency or loss of their NZQA accreditation.

Student fees include:

  • Course tuition costs

  • Accommodation costs

  • Living expenses

  • Travel and health insurance premiums, if arranged through your training provider

On arrival at Southern Lakes English College, you will be asked to sign a ‘Student Acknowledgement Form’ in order to complete your fee protection.

More information:

Visas & Insurance

According to the Code of Practice, it is compulsory for international students to have appropriate and valid medical insurance while studying in New Zealand.

You can find more details here.

Pastoral care

We pride ourselves on our excellent Pastoral Care at Southern Lakes English College.

Please see our website here.

Grievance procedures

At SLEC, we care about you and we are here to support you. We are committed to delivering a high-quality service and continuous improvement, so please talk to us first if you have a complaint.

Check here for the Complaints Chart.

If you are still unhappy with the action taken by SLEC, then the link below will give you further guidance: 


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