Code of Practice

What is the Code of Practice?

When students come to study in New Zealand, education providers have an important responsibility to ensure that those students are well-informed, safe, and properly cared for.

“The Code of Practice is a document that clearly outlines the full legal requirements that education providers enrolling international students must abide by.

The purpose of this code is to support the Government’s objectives for international education by:

  • Requiring signatories to take all reasonable steps to protect international students; and

  • Ensuring, so far as is possible, that international students have in New Zealand a positive experience that supports their educational achievement.”


Southern Lakes English College has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Ministry of Education.

Copies of the Code are available from Southern Lakes English College or from the New Zealand Ministry of Education website. You can also check the Code of Practice in different languages in the NZQA website:



The full, legislative version is also available on the New Zealand Legislation website.


Fee protect

Fee Protect

The New Zealand Government requires all private training establishments registered with the New Zealand Qualifications Authority (NZQA) to have some form of protection for fees paid to them in advance. These requirements are outlined in the NZQA.


Fee Protect is a student fee trust account which ensures you receive a refund of the fees (or portion of fees) you pay to a training provider if the provider is unable to complete the course, for example due to closure, insolvency or loss of NZQA accreditation.

Student fees include:

  • Course tuition costs

  • Accommodation costs

  • Living expenses

  • Travel and health insurance premiums, if arranged through your training provider

On arrival at Southern Lakes English College, you will be asked to sign a ‘Student Acknowledgement Form’ in order to complete your fee protection.

More information: (link:

Visas & Insurance

According to the Code of Practice, it is compulsory for international students to have appropriate and current medical insurance while studying in New Zealand.

You can find more details here.

Pastoral care

We pride ourselves on our excellent Pastoral Care at Southern Lakes English College. Please see our website here.

Grievance procedures

At Southern Lakes English College, we care about you and we are here to support you. We are always trying to improve, so please talk to us first if you have a complaint. ​

Check here for the Complaints Chart.

If you are still unhappy with the action taken by Southern Lakes English College, then you can contact the following: (link:


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©2020 Southern Lakes English College | New Zealand

Southern Lakes English College is fully owned by Southern Institute of Technology Ltd, a New Zealand Government Institution